Privacy Policy
1. Introduction
We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and crewing services, we will ask you to consent to our use of cookies when you first visit our website.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via the settings page in your profile.
In this policy, “we”, “us” and “our” refer to Martide Pte. Ltd.
2. How We Use Your Personal Data
In this Section 2 we have set out:
(a) the general categories and specific categories of personal data that we may process;
(b) the source of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
| General & Specific Categories of Data | Source of Data | Purpose of Processing | Legal basis |
|---|---|---|---|
| Usage Data. Usage Data means your use of our website and crewing services, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. | Our analytics tracking system. | Analysing the use of the website and crewing services. | Data subject’s consent under section 13(a) of the Personal Data Protection Act 2012 (“PDPA”). legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
| Account Data. The account data may include your name and email address. | Employer, Candidate or the Account Creator. | Operating our website, providing our crewing services, ensuring the security of our website and crewing services, maintaining back-ups of our databases and communicating with you. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
| Profile Data. The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. | Employer, Candidate or the Account Creator. | Enabling and monitoring your use of our website and crewing services. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
| Service Data. The service data may include travel information, training course information or other crewing services provided. | Employer, Candidate or the Account Creator. | Operating our website, providing our crewing services, ensuring the security of our website and crewing services, maintaining back-ups of our databases and communicating with you. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
| Publication Data. Publication Data may include information that you post for publication on our website or through our crewing services. | Employer, Candidate or the Account Creator. | Enabling such publication and administering our website and crewing services. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. |
| Enquiry Data. Enquiry Data may include any enquiry you submit to us regarding vacancies and/or crewing services | Employer, Candidate or the Account Creator. | Offering, marketing and providing relevant job vacancies, training and/or crewing services to you. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. |
| Customer Relationship Data. Customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer or manning agent. Customer Relationship Data also includes your generic sea-service and cargo vessel type experience information. This data may include sea-service within company and/or sea-service within a specific rank on vessel type. | Employer, Candidate or the Account Creator. | Managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and crewing services to customers. | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
| Transaction Data. Transaction Data may include purchases of vacancies and crewing services, that you enter into with us and/or through our website as well as your contact details, your contract details and the banking transaction details. | Supplying the purchased vacancies and crewing services and keeping proper records of those transactions | Data subject’s consent under section 13(a) of the PDPA. Data subject’s deemed consent under section 15 of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. | |
| Notification Data. | subscribing to our email notifications and/or newsletters and/or vacancies and sending you the relevant notifications and/or newsletters | Data subject’s consent under section 13(a) of the PDPA. Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. | |
| Correspondence Data. The correspondence data is information contained in or relating to any communication that you send to us, and may include the communication content and metadata associated with the communication. | Our website will generate the metadata associated with communications made using the website contact forms. | communicating with you and record-keeping | Legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA. |
In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data:
- where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA.
- where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 3 of the First Schedule of the PDPA.
- where necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. The legal basis for this processing is our legitimate interests under section 17 of the PDPA read with paragraph 1 of Part 1 of the First Schedule of the PDPA and/or section 13(b) of the PDPA.
If you are a Candidate and your account is created or managed by a third party (i.e. Account Creator), the Account Creator warrants and represents they have obtained your prior express consent to submit personal data on your behalf.
Please do not supply any other person’s personal data to us, unless we request specifically for the personal data.
3. Providing Your Personal Data to Others
We may disclose your personal data to any member of our subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
If you are a Candidate, to provide services to you, we may disclose your personal data to our approved partner network (APN) employer or manning agents identified at https://www.martide.com/en/companies insofar as reasonably necessary to provide services to you. Each such party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such party will supply to you a copy of its own privacy policy, which will govern that party’s use of your personal data. You may refuse to consent to their privacy policy, in which case, they will be required to delete your personal data.
We may disclose your enquiry data to one or more of those selected third party manning agents or providers of vacancies and crewing services identified on our website outside of the approved partner network (APN) for the purpose of enabling them to contact you so that they can offer, market and assign to you relevant vacancies and/or crewing services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data. You may refuse to consent to their privacy policy, in which case, they will be required to delete your personal data.
In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International Transfers of Your Personal Data
Your personal data may be transferred to countries outside Singapore.
You acknowledge that personal data that you submit for publication through our website or crewing services will become publicly available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
As for information which is not publicly available, you acknowledge that your personal data may be transferred to recipients outside Singapore which may not provide a level of data protection equivalent to that under the Singapore PDPA. In such cases, your specific consent to the transfer of your data will be sought and you will be provided with a reasonable summary in writing of the extent to which the personal data to be transferred to that country or territory will be protected to a standard comparable to the protection under the PDPA.
You specifically acknowledge that the hosting facilities for our website are situated in United States of America. Transfers to US will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5. Retaining and Deleting Personal Data
This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain application data for no more than six (6) years after contract termination, unless legal obligations require longer retention. Profile data (e.g. contact, qualification) will be kept for 2 years of inactivity, after which it will be anonymized or deleted.
6. Security of Personal Data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
7. Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy by email.
8. Your Rights
In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are: (a) the right to access; (b) the right to correction; (c) the right to complain; and (d) the right to withdraw consent.
Right To Access: You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting https://www.martide.com when logged into our website.
Right To Correction: You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
Right To Withdraw Consent: To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time, subject to legal or contractual restrictions and consequences. Upon withdrawal of consent, we will inform you of the likely consequences (for example, that we may no longer be able to continue providing services to you). If the legal basis for our processing of your personal data does not require your consent, we may continue processing your personal data.
Right To Complain: If you consider that our processing of your personal information infringes the PDPA, you have a legal right to lodge a complaint with the Singapore Personal Data Protection Commission. We encourage you to contact us first so that we may address your concerns directly.
9. Third Party Websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Personal Data of Children
Our website and crewing services are targeted at persons over the age of 18.
If we have reason to believe that we hold personal data of a person under that age in our databases, please notify us immediately. We will delete that personal data once verified.
11. Updating Information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. About Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13. Cookies That We Use
We use cookies for the following purposes: (a) authentication - we use cookies to identify you when you visit our website and as you navigate our website; (b) status - we use cookies to help us to determine if you are logged into our website; (c) personalisation - we use cookies to store information about your preferences and to personalise our website for you; (d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and crewing services generally; (e) advertising - we use cookies to help us to display advertisements that will be relevant to you; (f) analysis - we use cookies to help us to analyse the use and performance of our website and crewing services; and (g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
14. Cookies Used by Our Service Providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
15. Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
16. Our Details
This website is owned and operated by Martide Pte. Ltd.
We are registered in Singapore under registration number 202124060K.
Our principal place of business is at 1 HarbourFront Place, HarbourFront Tower One, #14-05/06, Singapore, 098633.
You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by email under software.support@martide.com.
17. Representative Within the European Union
18. Data Protection Officer
To communicate with our Data Protection Officer, please email software.support@martide.com.
Last updated: 13th February 2026